A Friend of Mine, offering Computer related services since 2002.
A Friend of Mine I.T. is a rapidly growing dynamic company that services the I.T. support industry with highly motivated and trained management and trained support staff.
A Friend of Mine I.T. is duty bound to eradicate poor services providers which damage the I.T. Support industry through gross neglect and dishonest business ethics.
We service all the industries within the marketplace, big or small, nationwide.
We strive for excellence and insist all our staff abide by the following basic principles:
* Courtesy
* Integrity
* Sound Technology knowledge
* Professionalism
* Fast Effective Service
To create and maintain an organization which distinguishes itself from its opposition in the market through:
* Providing an exceptional tailor made service which operates o a win-win business policy.
* Creating and providing innovative operational solutions for all clients.
Being a successful, reliable and hard working company which maintains service levels that exceed the expectations of all clients.
Maintaining a quality business that builds long term relationships with our clients.
A Friend of Mine aims to deliver a quality service, through the use of highly motivated professional staff, in order to meet the client’s requirements while still maintaining optimum levels of growth and profitability. A Friend of Mine incorporates many varied disciplines whereby we endeavor to deliver the very best professional value for money services available in today’s very competitive market.
Being able to cope with even the impossible I.T. problems is one of our specialized functions. Problems that most support companies shy away from, we invite. This is the area where the specific training and carefully planned solutions come into play. The problematic components/functions are analyzed and the most effective solution implemented for it.
Some of our specialized categories include:
* Computer systems are built to specification to suite or client’s needs.
* On site support.
* Software support.
* Website maintenance.
* Intranet maintenance.
* Network installations
* Wireless Technologies.
* Wireless security.
* Malware, Spyware and greyware control
* Virus Control
* Internet security
* Network maintenance.
* Maintenance contracts.
* Cabling
We offer the following services:
* Analysis and assessment of existing systems.
* Customized solutions to suite the clients’ needs.
* Management systems and staff.
* Detailed management reporting.
* We have access to a large network of suppliers and service providers, to cover anything our clients can possibly need.
A Friend of Mine I.T. structures each contract to accommodate individual clients. Maximizing the attention given to the client and contract. Inspections are carried out by fully equipped operation managers, to ascertain the effectiveness of the systems under contract whereby the client liaise with the clients appointed official.
Maintenance plans and time schedules are worked out and approved by the client, before implemented into the contract. All care is taken not to disrupt workflow, and if there is no option to avoid a disruption, to keep downtime to a minimum.
All staff are trained in various I.T. service fields, therefore producing a fast, effective and knowledgeable technician. All computer equipment used is ISO 9002 approved and carries warranties from reputable distributors.
A system report detailing all instructions, requests and finding per system inspection, as well as what corrective measures were taken to correct any problems found, is drawn up by the technician and signed off by the appointed contract official. On a monthly basis these reports are reconciled to produce a monthly report that is issued to the client at the close of each month.
Below are some of the reasons why outsourcing the maintenance of your computer systems are by far better than using retailing computer companies.
* A designated technician is assigned to service your company, which results in trusting relationship developing between the client and the technician, as well as the complete knowledge that the technician has of your computer systems and the network structures.
* Well trained staff working on your premises.
* Fast response time for any call-out.
* We take personal interest in your company’s computer system performance and will make sure that it always performs at its best.
* Regular computer checks helps to prevent system breakdown.
* Possible defects are identified at an early stage, before it becomes a serious problem.
* Solving a problem or defect, can save your company hours of computer downtime and repairs can be scheduled to a time convenient to the company.
* Affordable on site support to home-users as well as businesses of any size.
* Any suggestions to software and hardware improvements are based on professional experience with advantages and disadvantages of various hardware components and software packages.